Refund policy

**To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Including your order number inside the returned package will ensure a faster refund. 

Damages and issues
Please inspect your order upon reception and contact us within 3 business days of receiving the item if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
  • Original tags (if applicable) must be attached & intact.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
  • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
  1. Intimates (i.e. Self Adhesive Bras), Face Masks, and Jewelry
  2. Hats and Beanies
  3. Any items marked 50% off or more at time of sale
  4. Gift cards

Unfortunately, we cannot accept returns on sale items or gift cards.

To Return:

Olive & Ember offers free returns for store credit only. Store credit is issued instantly once your return is picked up by the carrier and never expires. We have a 14-day return policy, which means you have 14 days after receiving your item to return.

Customer is responsible for all costs associated with return shipping. Please email oliveemberboutique@gmail.com and I will provide you with the return address. 

Exchanges
We do not do exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.